Our Support

GENERAL QUESTIONS

Currently and for the ease of processes, we support only Mobile Money Payments.

Payment can be made to any of our available Mobile Money Registered numbers. 

Payment instructions are always sent in an email when you place an order.

All services are provisioned almost instantly after payment confirmations.

Domain names usually may take a few minutes to propagate and that is perfectly normal.

All details about your account usage and metrics are visible to you when you log in to your cPanel account.

If your website is using MySQL databases, moving your site is very easy. Simply upload all your files to the ‘public_html’ folder on our server. If you have a PHP based website, check if it has any configuration files where domain name or path to the files can be set. Update these values if needed.

If your website is using MySQL, you need to move the database here and update configuration files of your PHP scripts accordingly:

  1. Backup database on the old server
    If your current provider has a MySQL backup tool – use it. Usually you can log-in to phpMyAdmin, select your database and click on ‘Export’ tab. Choose Save as file and select ‘gzipped’. Download of your database backup should start afterward.

  2. Create the database on our server
    Once the download is finished you will have a file named something like yourdatabase.sql.gz. Before you can restore it, you will need to create a database on our system. Please enter your control panel and click on the MySQL icon. Now choose the option to add the new database, create the MySQL user for it and finally click on ‘Add User To Database’ button. Do not forget to write these details down as you will need them later.

  3. Importing database data to our server
    Once the database is created, enter our phpMyAdmin (the icon for the tool is located in cPanel). Once inside, click on ‘Import’ tab, browse to the backup file of your database (yourdatabase.sql.gz for example) and click Go. Database restoration procedure will begin. Please be patient, as it can take quite a lot of time to complete if your backup size is large.

  4. Updating configuration files
    Now, when the database is restored, you will need to open the configuration file of your PHP script and update database host, database name, database username and database password values. Use the values that you’ve written down when you created the new database. Note: we use localhost as MySQL hostname.

To point your domain name to our servers you will need to visit your domain registrar (the website where you registered the domain) and set the nameservers there.

This is a common process at all domain registrars and the function should be located in sections like ‘DNS Management’, ‘Change Nameservers’.

For specific help on changing the name servers at your domain registrar, there are no restrictions to navigate to their website’s help section. Search for ‘changing name servers’ or ‘changing DNS servers’.

Our nameservers are:

ns1.uptimux.com

ns2.uptimux.com

Please note that any other nameservers that are set on your domain at the domain registrar will need to be removed and replaced by our nameservers.

After you have updated the nameservers on your domain, it will take some time to propagate. Usually it starts working in 24 – 48 hours. We advice patience at this time as things work out normally through the necessary procedures for your comfort and satisfaction.

If you still have any trouble with setting the nameservers, please contact support.

For our Shared Hosting Servers, our nameservers are:

ns1.uptimux.com

and

ns2.uptimux.com

For other servers, the nameservers may vary. As such please contact support if you need specific namservers.

Because domain names are registered in the names of customers, these information is uploaded to the global domain name registry and as such these details are publicly accessible. 

Privacy protection allows us to mask your customer details from the general public.